Business

ADVERTORIAL: Genesys Congratulates Africa's CX Heroes

Four pan-African contact centre agents have been recognised as CX Heroes for going beyond the call of duty to deliver service excellence to their customers.

05 February 2020

Contact centre agents are often the unsung heroes of businesses. Day after day, they make a difference to peoples’ lives. To recognise the work and exceptional experiences created by agents, Genesys, the global leader in omnichannel and contact centre solutions, created CX Heroes.

Adriaan van Staden, senior sales manager at Genesys South Africa says: “We provide the contact centre technology that businesses all over the world rely on to communicate with their customers every day. But, we recognise that true excellence comes from those special agents who go the extra mile to deliver an outstanding experience to their customers. Through CX Heroes, we celebrate the great work they do.”

ITWeb Premium

Get 3 months of unlimited access
No credit card. No obligation.

Already a subscriber Log in