The most pressing question right now is how business process automation (BPA) can help reduce the strain on businesses that need to continue operations with limited staff as a result of the national lockdown. One way that BPA is already enabling change is that it’s making working from home possible. Says Denis Bensch, CIO for FlowCentric Technologies: “We no longer strictly need to be at the office but can work online at any time.

“BPA is about the automation of day-to-day processes and through centrally automated systems we can send, receive and allocate tasks. Each task can be tracked across the different departments it applies to and any drops in the chain can be rapidly addressed. It reduces so much strain on systems while enhancing the ability of employees to be more efficient and effective in their jobs.”