Digital transformation (DX) and innovation are often treated as separate initiatives whereas, in reality, they are inextricably intertwined. The subtle dynamics need to be understood, especially now as organisations are putting their DX programmes into fast forward in the wake of the Covid-19 pandemic and the massive changes it has initiated, Sivaganeshan says.

“The more digitalised companies were, the better able they were to adjust to this new world. But CIOs have also realised that DX has to be seen as part of an innovation journey that will enable organisational agility—the all-important ability to read market changes and adapt to them at speed,” she says.