Business

HELPING BUSINESSES CREATE THEIR MOMENTS OF SERVICE

SPONSORED: Service is becoming the most compelling differentiator for companies, but this requires a re-design of the value chain and the use of digital technology to enable a shift to a service- and outcome-based business model.

02 June 2021

Gartner predicts in its Top Strategic Technology Trends for 2021 that by combining a seamless customer experience, employee experience and user experience to transform each business outcome, by 2024, organisations providing a total experience will outperform competitors by 25% in satisfaction metrics for both customer and employee experience.

The movement toward a total experience should be the single most important consideration for any company today. Think about the experiences you have had with companies you buy from, and what makes certain ones more special than others.

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