Shifting towards a Unified Customer Experience – a complete omnichannel encounter
SPONSORED: Over the past decade, the shift in how customers and brands interact has been profound. Organisations now see the modern customer demanding personal engagement – immediately – by way of real-time communication. They also demand instant gratification and expect businesses to always be available and over their preferred communication channels and devices. Organisations have therefore had to accelerate the adoption of a unified customer experience (UCX) approach to meet these demands.
15 July 2021
A benefit of committing to an omnichannel strategy allows organisations to grow their communication platform through a single interface, with a single provider that enables speed to market and direct savings and efficiency regarding managing customer data. It is therefore crucial to choose the right solutions provider.
Infobip, a global cloud communications organisation, provides numerous integrated solutions that help develop and grow customer relationships over any channel via its full-stack, cloud communication platform-as-a-service. A few of Infobip’s sought-after solutions include:
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