Public Sector ICT Enterprise Forum: Staying ahead
of digital transformation and disruption

Date: Thursday, 03 October 2019
Venue: The Houghton Hotel
Time: 09:00 – 14:00

In an environment of uncertain growth and rising demand, governments must find sustainable ways to finance public services and infrastructure. Digital technologies create opportunities to explore new models for providing services, improve management of resources through smarter spending, and link the money invested in programmes and services to the outcomes they produce for citizens, boosting accountability and trust.

To build a public sector that is fit for the future, government must reinvent itself. Digital transformation is not just about new technologies, but requires an overhaul of organisational structures, governance, work processes, culture and mind-sets. It also means realising a wider vision of relationships and business models that will redesign how public services function and how the public interacts with the organisation. Only then will governments capture the wider benefits that digital transformation can bring to people and society.

The Public Sector ICT Enterprise Forum will explore how government can employ digital transformation in order to enhance the citizen’s end-to-end experience of public services. We will evaluate how the public sector can adopt a ‘citizen-first’ culture and outlook in designing policies and delivering services. Furthermore, we will look at how tools such as social media, SMS and apps can encourage better citizen participation and collaboration by involving them in decision-making, policy-setting, budget prioritisation, problem-solving and the co-design of services.

Key questions we need to ask are:

  • How do we know which technologies will work best for the public sector in South Africa?
  • How can the public sector upskill and train its workforce in order to effectively adopt digital transformation and disruption?
  • How can the public sector overhaul its organisational structures, governance, work processes, culture and mindset in order to meet the needs birthed by digital transformation and disruption?

The Public Sector ICT Forum’ ‘Staying ahead of digital transformation and disruption’ session will provide you with the answers to these questions. By attending, you’ll hear more about how to improve service quality, promote transparent and efficient interaction, enhance the level of public trust in government, and drive better citizen outcomes.

Your Events Host

Mummy Mthembu-Fawkes
Business Strategists, speaker and MC

Mummy Fawkes is a sought- after young successful South African entrepreneur (Founder of Earthy_SA) , Business strategist and speaker/MC. Mummy's areas of expertise are mainly Digital transformation, Multi-generational Synergy, entrepreneurship and business development with many years’ experience in the ICT sector, where she held strategic and leadership roles.

Attendance is free, the only pre-requisite is that you must be a senior-level public sector ICT decision-maker, a CIO, GITO or DG/DDG focused on ICT strategy within your municipality, government department (national or provincial level) or at a parastatal.

Your international keynote speaker

Martin Mirero
Director ICT, Huduma Kenya secretariat

How Kenya’s Huduma Centre Program has embraced digital transformation to improve lives

The Public Sector ICT Forum provides a platform and opportunity for public sector ICT decision-makers to come together, engage and discuss key topics.

During this event, we will explore how digital transformation and disruption can be employed by the public sector in order to stay ahead.

Key issues the event will address:

  • How government can employ digital transformation in order to enhance the citizen’s end-to-end experience of public service.
  • How the public sector can adopt a ‘citizen-first’ culture and outlook in designing policies and delivering services.
  • How e-participation tools such as social media, SMS and apps can encourage better citizen collaboration.

Video Gallery

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