If you think the future of work is coming, you’d be mistaken – it’s already here. Just ask SAP Africa’s head of education, Goutam Dev, who recently had a rather interesting interaction with his bank’s digital assistant. He called the bank with a question when the financial institution’s digital assistant got stuck in a response loop. Dev was forced to hang up on ‘her’. He promptly received an email apology, informing him that she was still learning and hoped to be of better service next time.

“The age of the digital worker truly is here,” he says.