When British company, Pivetal, were looking for a way of guaranteeing quality of service for VOIP communications for their large and small telco customers they turned to Pretoria-based Arkateq, a company with experience providing IP-based communications to the military. These customers are beginning to roll out real-time IP-based multimedia services and thus need to monitor and enforce service level agreements (SLAs) at customer premises.

Pivetal`s core business is delivering automated reasoning systems to network service providers for operational and business management applications. Pivetal`s Cortex system enables automatic fault resolution, traffic management, and route optimisation.