Technology

Manage change, or kill your digital ambitions

The success or failure of technology initiatives depends largely on the effectiveness of an organisation’s change management strategies. It’s no good implementing new technologies if you leave the people behind.

20 May 2019

Digital technology is driving change at an accelerating pace. Companies are spending millions of rand on licences, hardware, systems integration, consultants, and more, when implementing a new technology, but how often does change management get included in the planning?

‘People, process, technology’ isn’t a new concept. It’s a basic framework that’s been guiding change management across different businesses and industries for decades. But in complex and ever-changing business scenarios, it’s easy to lose sight of this fundamental guiding principle when implementing change. Research by McKinsey estimates that 70% of change programmes fail to achieve their goals, largely due to employee resistance.

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