Digital automation is not a hard sell. For workplaces threaded with clusters of different processes, automation is very appealing. As Nuno Martins, senior channel solutions architect at Red Hat, points out: “Automation is basically taking away the problem of repeating tasks. We give our systems the tasks that we don’t want to do. That ultimately allows us to free up our teams, as well as ourselves, to focus on innovation, which gives business more value.”

That definition reflects the high-level reasons for using automation. During the roundtable discussion, attendees raise more direct benefits and reasons why they favour automation. For example, it can reduce errors in financial transactions, such as insurance claims, says Sasria SOC’s CIO, Sam Nkosi.