A recent global survey of CIOs by Gartner's Executive Programmes found that 70% of CIOs will change their technology and sourcing relationships in the next two to three years for a variety of reasons. 

"The picture is clear for service providers as clients are struggling to keep up with change," said Eric Rocco, managing vice president at Gartner. "They are strongly considering changing the providers they work with as part of responding to this change. Market share will shift to service providers able to help clients respond to the business and IT opportunities and challenges that are overwhelming more than half of organizations today. Service providers need to convert this picture into an opportunity rather than a threat. 

"Digital business is an unstoppable and irresistible catalyst for change — change that will affect the fundamental foundations and baseline assumptions of every business," Rocco said. "The digital business revolution is underpinned and enabled by the macro technology forces of cloud, social, analytics, mobility and the Internet of Things. Not every business fundamental will need to change to the same degree, nor will every technology driver have a role to play in every business scenario; however, businesses that decide to 'wait and see' are likely to become irrelevant."